Aquera ITSM Ticket Generation Bridge
Automate IT service request ticket generation (equipment, badge access, apps access) for new hires in Greenhouse
IT tasks in Greenhouse are executed through Aquera to automate service request ticket generation. Aquera syncs Greenhouse with any system, including ERP, Time/Attendance, Benefits
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Automate IT Service Request Ticket Generation for New Hires in Greenhouse.
The Aquera ITSM Ticket Generation Bridge for Greenhouse Recruiting and Onboarding streamlines and accelerates IT onboarding by automatically generating IT service request tickets for new hires. Ensure new hires have the laptop, office equipment, frontline equipment, application access, badge access, and resources needed by automatically generating service requests well in advance of day one. Aquera eliminates often-delayed and error-prone manual requests. Aquera pre-integrates with ITSM apps such as ServiceNow, Atlassian Jira Service Desk, Freshservice, Zendesk, Ivanti Heat Service Manager, Ivanti Neurons, ConnectWise, HaloITSM, ManageEngine Service Desk, SolarWinds Service Desk, SysAid, TOPdesk, and others.
Features
Auto-Create IT Service Tickets for New Hires
The Aquera solution for Greenhouse enables IT teams to get a head start on IT provisioning tasks for new hires by automatically generating IT service request tickets based on candidate data in Greenhouse. This ensures long lead time tasks are completed prior to the start date to ensure day one productivity. Example tickets generated include laptops, badge access, and frontline equipment.
Provide New Hire Access to Company IT Portal
For some organizations, new hires need access prior to their start date to the company’s self-service portal, a key system of the IT Service Management (ITSM) solution. In these cases, Aquera will automatically provision accounts in the ITSM for new hires with the appropriate privileges to access necessary services in the portal for their role.
Configure Data Syncs to Fit Business Needs
Aquera’s configurable platform offers granular data sync options between Greenhouse Recruiting/Onboarding and your IT Service Management System, including support for custom fields. This ensures comprehensive and seamless integration for your unique HR processes that align with IT requirements for better outcomes.
Rapidly Deploys and Cleans Data Mismatches
The Aquera solution is configured, not coded, and deploys rapidly with templated ticket generation for new hire roles. The required ticket types in your ITSM are automatically populated with new hire data from Greenhouse to ensure tickets are generated in time to be completed by the new hire start date.
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Real-Time candidate sync between Greenhouse and your IT ecosystem (HCM, Identity Directory, ITSM, LMS, ERP, Time/Attendance, Benefits) to accelerate pre-boarding and on-boarding processes.